Limousine Service Frequently Asked Questions

LATE CANCELLATION OR CHANGED & NO-SHOW POLICY:

Airport & Non-Airport One-way Transfer Cancellations for Sedans, SUVs, or Vans.

Follow the cancellation policy if you need to change or cancel a scheduled pick-up.

 

Our limousine service can be changed within 12 hours before pick-up time without charge. Changes will be subject to the availability of vehicles, drivers, and schedules. Any service change that is requested can be made within a period of 24 hours. Service changes of more than twenty-four hours from the pre-scheduled date are not allowed. Black Limo LLC reserves the right to make any change to your reservation.

 

If you need to cancel a scheduled pickup, you must cancel your reservation seventy-two (72) hours before the pickup time to avoid being charged for the service. This policy does not apply to round-trip services, only the first scheduled service of the round trip will be considered for this policy. The second service of the round-trip has no cancellation or refund. The cancellation request "MUST PROVIDE THE CONFIRMATION NUMBER SERVICE TO BE CONSIDERED A CANCELLATION" must also comply with the privacy policies. This request of 72 hours of cancelation will be considered and evaluated when our employees receive the request by email in our office. Any reservation canceled within a seventy-two (72) hour period of the scheduled pick-up time will be charged the total price of the service, including Base Rate & Driver Gratuity.

 

Airport & Non-Airport One-Way Transfer Cancellations for Sprinter Vans, Mini Buses & MCI’s.

Cancellations within 90 days of your scheduled pick-time are subject to the full-service charge as quoted.

 

By The Hour Reservation Deposits & Cancellations.

The vehicle’s hourly rate determines the deposit amount. All deposits are billed at the 3-hour minimum rate. Cancellations within 90 days of the service date are subject to the total deposit amount charged. No refunds apply.

 

No Shows & Driver Onsite Cancellations.

Subject to the full-service charge plus any applicable wait time charges. All deposits are applied toward the total balance due.

 

Local Weather & Traffic Conditions.

Local weather and traffic conditions may not allow on-time pickups in all service areas; BLACK LIMO LLC shall not be held responsible for adverse or abnormal conditions. To preserve the safety of our chauffeurs and passengers, BLACK LIMO LLC has the right to cancel any scheduled service due to severe weather and/or unsafe conditions. We are not responsible for and do not discount any trip due to a flat tire and/or any unforeseen mechanical and/or accident condition. We do our very best every day to provide the best possible experience when using our service. 

 

For Cancellations or Changes to a service, send an email to: blacklimopr@icloud.com

 

CREDIT CARD & PAYMENT PROCESSING: 

Credit cards are processed immediately or depending on the service date & account type. The charges will appear on your statement as the date of processing, not the trip date, and will be reflected in the bank card statement under Black Limo LLC Puerto Rico. All transactions are handled in a safe, encrypted format by a secure server to ensure our customer’s maximum security and the assurance that your information stays confidential, private, and safe.

 

CREDIT CARD BREACH POLICIES:

Charge for breach; The client accepts and is responsible for all damage caused and all attorney charges incurred by the service charge of uncollected credit cards.

 

BLACK LIMO EXECUTIVE TRANSPORTATION ACCEPTS THE FOLLOWING CREDIT CARDS:

    *VISA     *MASTERCARD     *AMERICAN EXPRESS

 

When traveling with BLACK LIMO LLC in a Luxury Sedan, SUV, Mini-Van, Limousines, or Vans, a mandatory 20% gratuity will apply.

 

OTHER POLICIES:

BLACK LIMO LLC also strongly suggests using seat belts while the vehicle is in motion. The client agrees that no illegal drugs will be consumed in our vehicle(s). The client(s) agree(s) that the passenger capacity of any vehicle provided shall not be exceeded. In case of misconduct or Drug use by the client or their party, or if the Driver is or feels threatened, the chauffeur has the right to terminate service and this agreement without any refunds and drop all passengers off at the nearest safe location; total charges will apply. The client holds BLACK LIMO LLC harmless and is not liable for any personal or material damages arising from the conduct of the client and their party. The client is responsible for damages to the vehicle committed by the client or their party during service, either willfully or accidentally. Any actions that cause damage to our vehicle(s) can result in an extra charge(s). If passengers are minors, the divider stays open, and a phone number(s) of one or more of the minors' parents must be provided to the chauffeur before the start of service. If underage drinking or drug use occurs, the service will be terminated immediately, with no refund. The minors will be returned to the original pick-up location, and the parents will be called. If one party agrees to waive its right to enforce any term of this agreement, it does not waive its right to enforce such term or any other terms at any additional time. 

BLACK LIMO LLC does not guarantee arrival at or departure from any point at a specific time due to circumstances beyond its control, such as accidents, breakdowns, traffic and road conditions, storms, etc., and shall not be held liable for claims resulting in delays from such conditions. BLACK LIMO LLC cannot be held responsible for delays or inconveniences due to unknown and/or unforeseen mechanical failures. BLACK LIMO LLC reserves the right to substitute the contracted vehicle in the event of such an occurrence mentioned above with a car of like kind and quality. The client waives all claims for consequential damages and agrees that liability shall be limited to the costs accrued for the disputed service. BLACK LIMO Executive Transportation cannot control "Acts of God” or pandemics, and passengers are riding at risk.

 

INDEMNIFICATION & HOLD HARMLESS: 

BLACK LIMO LLC and the client each agree to defend, indemnify, and hold harmless the other party from and against all claims, actions or causes of action, liabilities, including reasonable attorneys' fees, and costs arising from the defense of any claim, action, cause of action or penalties arising out of or resulting from any act taken or committed by BLACK LIMO LLC or the client according to the performance of each party's obligations hereunder. BLACK LIMO LLC and the client each agree to defend, indemnify, and hold harmless the other party for any claim, action, and cause of action and liabilities which may be asserted by third parties arising out of the performance of either party's obligations according to this contract, except for the willful misconduct or gross negligence of the other party. 

 

LITIGATION:

Suppose any provision of this agreement shall be unlawful, void, or unenforceable. In that case, that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Regardless of the place of this agreement, the Client agrees that any disputes arising from this contract will be litigated or arbitrated in San Juan, PR.  In the event any legal action is taken by either party against the other party to enforce any of the terms and conditions of this agreement, it is agreed that the unsuccessful party to such action shall pay to the prevailing party therein all court costs, reasonable attorneys' fees, and expenses.  This Agreement is governed and construed by San Juan, Puerto Rico, USA laws.  

 

ACCEPTANCE:

The client has read the terms and a condition stated above and agrees to all stated terms and conditions. The client authorizes BLACK LIMO LLC to charge the credit card on file for any transportation-related services which may be rendered through BLACK LIMO Executive Transportation.